It's a three ring circus and media focuses on the show in only one ring...

I have to admit, United Airlines is in the midst of massive negative publicity cycle (now exponential) after the most recent horror of a "customer service" issue this past Sunday evening. The media seems to be honing in on United Airlines as the only culpable party. More on that in a minute. Listen, I am in no way defending what happened. I am not supportive of how the events transpired. Just because they are legally or federally obligated to do what they did, I feel they could have done more to avoid injury to the doctor.

The facts of the events that I am aware: The flight was not over booked. Passengers were boarded and in their seats. The United Airlines flight 3411 was full with no open seats remaining. Four seats were needed in the last minutes to carry employees to their destination. Must-Ride employee passengers (I just learned about this) is a thing with all airlines and has to do with minimizing the number of passengers that must be inconvenienced, or rather re-accommodated - something to do with these folks having to get to Kentucky so they didn't have to cancel and entire flight displacing hundreds of flyers instead of just four. UAL asked for four volunteers offering $400 and a room for the night with a flight leaving first thing in the morning. No takers. UAL increased the offer to $800 and a room for the night with a flight out in the morning. No takers. The gate agent apparently did not have authorization to offer a higher reward. UAL used the computer to select four passengers to remove. They were going to be compensated with the $800 each, a room for the night, and a flight in the morning even though they did not volunteer since that was the going offer. Three of the four passengers selected by this random drawing decided to deplane when asked politely the first time by the flight crew. 

The one passenger that refused? Any of the federal laws that are going to be reviewed by FAA, DOT, or DOJ is not what I am going to focus on because I am not aware of those laws or rules or regulations or whatever. I don't work for an airliner or the government. It seems to be the consensus with most media sources (regardless of what side they are supporting) that United had the legal right to remove the passengers already seated. I'm more interested in who is responsible with the doctor's injuries. Media will have you believe it's all on United.  

Why the hec did this one passenger refuse to leave the plane when asked politely by United flight crew? He says he's a doctor and he has patients to see the next day. Well, my recall tells me United offered a flight so he'd make it home the next morning. What difference would it have made if he arrived that evening or in the morning? He was getting a good night sleep either way. Unless his patients have rare illnesses and he's the only doctor in the world that can treat them then, OK. Pick another passenger or something. Why re-accommodate this doctor passenger? Far fetched? Yes. Again, there may have been much more United could have done to avoid the doctor's physical removal but maybe there wasn't. I wasn't there to know for certain. Neither were most of you with your opinions of outrage of which you are all entitled.

Who is responsible for the doctor's injuries? It's reported he suffered a concussion, busted nose, two broken teeth and sinus injury that may require surgery, How did that happen? Well, when the doctor refused to get out of his seat an airport officer, not a United employee, had to forcibly yank him out of his seat. The force of the yank caused the doctor to fall forward and that fall forward - not push - is how the injury occurred. You see this in the videos plainly. Well, here's were you may decide you don't like me anymore because I feel the doctor, after refusing to leave his seat of his own volition, is partly responsible for his own injury. I do not know what the doctor's motivation was for NOT complying with a request to deplane by UAL and airport authorities. I don't believe the doctor intended to get his face bashed from his forward gravitational trajectory when yanked from his seat or even expected to suffer a concussion and broken teeth when he refused to leave the plane on his own. I don't know he man to know his motivation. But I bet you he saw an opportunity to turn an $800 award in to a multi-million dollar settlement. He just didn't gamble on needing surgery after all is said and done. 

As always,

M


http://www.npr.org/sections/thetwo-way/2017/04/10/523275494/passenger-forcibly-removed-from-united-flight-prompting-outcry

http://time.com/4735340/must-ride-passengers-united-airlines/

https://thepilotwifelife.wordpress.com/2017/04/11/i-know-youre-mad-at-united-but-thoughts-from-a-pilot-wife-about-flight-3411/

http://viewfromthewing.boardingarea.com/2017/04/11/real-reason-man-dragged-off-united-flight-stop-happening/